Shipping policy

Effective Date: 4 July 2026
Last Updated: 4 July 2026

1. Introduction

Thank you for shopping with The Proven Code, a wellness and nutraceutical brand operated by Nuvea Essentials (OPC) Private Limited.

This Shipping Policy explains how we process, ship, and deliver orders placed through our Shopify-powered website across India. By placing an order with us, you agree to the terms outlined in this Shipping Policy.

2. Order Processing

We aim to process all confirmed orders as quickly as possible.

  • Orders are generally processed within 1–2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During product launches, promotional campaigns, or periods of unusually high order volumes, processing times may be slightly longer.

Once your order has been processed and dispatched, you will receive a shipping confirmation.

3. Shipping Coverage

We currently deliver to most serviceable locations across India.

If your delivery location is not serviceable, we will notify you promptly. Any prepaid amount received for such orders will be refunded using the original payment method, where applicable.

4. Shipping Partners

To ensure reliable and timely deliveries, we work with trusted logistics providers, including:

  • iThink Logistics
  • Delhivery
  • Blue Dart
  • DTDC
  • Xpressbees
  • Ecom Express
  • Other authorized courier partners based on your delivery location

The courier partner assigned to your shipment may vary depending on your destination and service availability.

5. Estimated Delivery Timelines

Estimated delivery times are as follows:

  • Metro Cities: 2–5 business days
  • Tier 2 & Tier 3 Cities: 3–7 business days
  • Remote & Difficult-to-Reach Locations: Additional time may be required

Please note that these timelines are estimates and should not be considered guaranteed delivery commitments.

6. Shipping Charges

Shipping charges, where applicable, will be clearly displayed during checkout before payment.

From time to time, The Proven Code may offer:

  • Free shipping on eligible orders
  • Promotional shipping offers
  • Campaign-specific delivery benefits

Such offers are subject to the terms of the respective promotion.

7. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation through:

  • Email
  • SMS
  • WhatsApp (where applicable)

The notification will include your shipment tracking number and courier details, allowing you to monitor your order's progress.

8. Delivery Information

To help ensure successful delivery, please verify that your:

  • Shipping address
  • Contact number
  • Recipient name

are accurate at the time of placing your order.

If delivery attempts fail due to incorrect information, customer unavailability, or refusal to accept the shipment, additional shipping charges may apply for re-dispatch, where applicable.

9. Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Severe weather conditions
  • Natural disasters
  • Public holidays
  • Government regulations
  • Transportation disruptions
  • Courier operational issues
  • Strikes or labour disputes

We appreciate your patience and understanding should such situations arise.

10. Damaged, Incorrect, or Missing Orders

If you receive:

  • A damaged package
  • An incorrect product
  • A missing item

please contact our customer support team within 48 hours of delivery.

To help us investigate and resolve the issue promptly, please provide:

  • Your order number
  • Clear photographs of the package and product
  • A brief description of the issue

Our team will review the matter and assist you with the appropriate resolution.

11. Address Changes

If you need to update your delivery address, please contact us as soon as possible.

Address modifications can generally be accommodated only before your order has been dispatched.

Once the shipment has been handed over to the courier partner, we may not be able to modify the delivery address.

12. International Shipping

At present, The Proven Code delivers only within India.

International shipping is not currently available unless specifically announced on our official website.

13. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Nuvea Essentials (OPC) Private Limited
Operating Brand: The Proven Code

Hanuman Mandir, Ward 08,
852219 Khurhan, Bihar, India

Email: contact@nuveaessentials.com

Phone: +91 9412097565

14. Important Information

This Shipping Policy should be read together with our:

  • Terms of Service
  • Privacy Policy
  • Return & Refund Policy

All shipping timelines provided are estimates and may vary depending on courier operations, destination, weather conditions, and other external factors beyond our control.

We are committed to keeping you informed throughout the shipping process and delivering your order as efficiently as possible.