Refund policy
Effective Date: 4 July 2026
Last Updated: 4 July 2026
1. Introduction
Thank you for shopping with The Proven Code, a wellness and nutraceutical brand operated by Nuvea Essentials (OPC) Private Limited.
This Return & Refund Policy outlines the conditions under which returns, replacements, refunds, and order cancellations are accepted. By placing an order with us, you agree to the terms set out in this policy.
2. General Return Policy
Due to the nature of our products and for reasons of hygiene, safety, and quality assurance, dietary supplements cannot generally be returned once they have been opened, used, tampered with, or are no longer in their original condition.
Returns or replacements will only be considered where the product:
- Was delivered damaged.
- Was defective.
- Was expired at the time of delivery.
- Was incorrectly shipped.
- Was missing from your order.
3. Eligible Returns & Replacements
You may request a replacement or refund if:
- You received the wrong product.
- The product arrived damaged.
- The product was expired upon delivery.
- An item was missing from your shipment.
To be eligible, all claims must be submitted within 48 hours of receiving your order.
Supporting photographs and order details may be required to help us investigate your request.
4. Non-Returnable Items
The following items are generally not eligible for return or refund:
- Opened products.
- Used products.
- Products that have been tampered with.
- Products damaged after delivery.
- Orders placed with incorrect delivery information provided by the customer.
- Requests based solely on a change of mind or personal preference.
These conditions help us maintain the highest standards of product safety and quality for all customers.
5. How to Request a Return or Refund
If you believe your order qualifies for a replacement or refund, please contact our customer support team with the following information:
- Order number
- Clear photographs of the product and packaging
- A brief description of the issue
You can reach us at:
Email: contact@nuveaessentials.com
Phone: +91 9412097565
Our team will review your request and respond as quickly as reasonably possible.
6. Refunds
Once your refund request has been reviewed and approved:
- Refunds will be processed to the original payment method used for the purchase.
- Processing timelines may vary depending on your bank, card issuer, or payment service provider.
Please note that processing times after approval are outside our direct control.
7. Replacements
Where a replacement is approved, we will dispatch the replacement product at no additional shipping cost, subject to product availability.
If the original product is no longer available, we may offer an alternative resolution where appropriate.
8. Order Cancellations
Orders may be cancelled only before they have been dispatched.
Once an order has been shipped, cancellation is no longer possible, and the order will be governed by this Return & Refund Policy.
If you need to cancel an order, please contact us as soon as possible after placing it.
9. Promotional Orders
Orders placed during promotional campaigns, limited-time offers, bundled promotions, or those that include complimentary gifts may be subject to additional return or replacement conditions.
Any such conditions will be communicated as part of the relevant promotion.
10. Contact Information
For any questions regarding returns, refunds, replacements, or cancellations, please contact us:
Nuvea Essentials (OPC) Private Limited
Operating Brand: The Proven Code
Hanuman Mandir, Ward 08,
852219 Khurhan, Bihar, India
Email: contact@nuveaessentials.com
Phone: +91 9412097565
11. Legal Information
This Return & Refund Policy should be read together with our:
- Privacy Policy
- Shipping Policy
- Terms of Service
Nothing in this policy limits or affects any consumer rights available under applicable laws of India.
Where applicable, your statutory rights under Indian consumer protection legislation remain fully preserved.
